It's just hard to build trust and have a lot of people using the same software. Accounting software is not complicated in itself. Not only that, they force people to call them and speak with the poorly trained overseas sales people masquerading as "support" to ask about the Desktop program only to be told that they now have to fork over an additional $549 A YEAR if they want to have access to their own data in addition to the $750ish they were paying for the payroll and of course, next year it will go up even more.Īt some point, they will discontinue the desktop version all together but in the meantime, they want to use preditatory pricing and fleece the small business owner. I guess sales were down so this was the brilliant plan they came up with. Now, they have taken away the ability to get the desktop software from a retailer and have hidden this product from the public in order to push QB online, a far inferior product that only benefits them. Because $750ish wasn't enough for them and they wanted to grab that extra $180 every 3 years. Still, Intuit FORCED people to upgrade it every 3 years in order to have the honor and privilage to fork over $750ish for payroll service for a handfull of employees. Accounting has been more or less the same for the last 30 years so unless someone really needs to use online payments or other services that Intuit offers and pay a premium for it, there was never any reason to update it. The source of the frustration is that in the past, I could go to Amazon, a trusted place where I buy a lot of my online products and purchase a 1 time license for Quickbooks Desktop and for $180, it would work for as long as I needed it to work. I think you are missing the point of frustration here. The associate took over an hour to talk with me, allow me to voice my concerns and he answered my questions! They talk you through everything and will help you decide what’s the best fit. I will never chat or try to figure it out online again. I highly suggest you call, so much better talking to someone who can answer questions, concerns! I cant tell you how much stress was lifted, not having to rush and buy something without trying it out and allowing me to take time to make a decision! I can choose to continue to pay annually but a switch may be in order. I decided to continue with 2020 until after my April payroll, then I will upgrade to QBDT 2023, the cost is now 549.00 annually (was 349.00) plus the enhanced payroll updates, another 500.00 a year. I downloaded the product to have it on hand. I spoke with an associate and we discussed everything.
After looking for days, I found the 800 number and called: 446-8848.
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